Senior Escalation Specialist - 24/7 Facilities & Tech Ops

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Description

Amazon Inc.

AMOC is seeking a Senior Escalation Specialist who combines deep technical expertise with mentoring to drive operational excellence across 24/7 facilities.

You will lead complex escalations, guide teams, and develop standard procedures to improve service quality.

You will work with Reliability Maintenance Engineering, Ops, and H&S to triage requests, coordinate vendor activity, and implement data-driven improvements that minimize downtime and optimize performance across multiple J-1…

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