Senior IT Analyst

About The Role The Senior IT Analyst is the principal in-house resource responsible for day-to-day IT support, providing first and second-line user support and day-to-day IT operations for approximately 80 users. As the principal person responsible for day-to-day IT operations, they will take ownership of incidents and service requests across the support lifecycle rather than operating solely as an escalation resource. This is a broad, senior analyst role for someone who is technically capable,…