Senior IT Service Management Analyst

A&O Shearman · West Newton, GB · senior · £45,000–£73,000

Salary: £45,000 - 73,000 per year

Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery.
Strong analytical and presentation skills. Highly organised, with the ability to…