Senior IT Support Specialist

• Provide advanced technical support and troubleshoot complex IT issues.
• Install, configure, and maintain computers, laptops, software, printers, and other technology.
• Manage user accounts, Microsoft 365, Active Directory, and system access.
• Monitor and maintain servers, networks, LAN/WAN infrastructure, routers, and storage systems.
• Perform routine system backups, security checks, and IT audits.
• Troubleshoot TCP/IP connectivity, workstation, and server issues.
• Maintain IT inventory and help implement technology improvements.
• Develop IT processes, policies, and procedures.
• Mentor and train Tier I and Tier II IT support staff.
• Travel between DFW-area offices to provide onsite technical support.

What We're Looking For

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of professional IT experience.
• Strong knowledge of computer hardware, software, and networking.
• Experience with Windows, Mac, Linux, and Hyper-V environments.
• Advanced Microsoft Office and Excel skills.
• Experience with Microsoft 365, Active Directory, servers, and hardware/software configurations.
• Strong troubleshooting, communication, organizational, and customer service skills.
• Ability to manage multiple priorities and work independently.
• Reliable transportation for travel between office locations.

Preferred Certifications:

• CompTIA Security+
• CompTIA Network+