Senior Manager - DevOps

Overview

In this hands-on leadership role, you will ensure the delivery, reliability, and operational readiness of portal services. You’ll combine technical work across cloud platforms, identity services, CI/CD tooling, Linux, and networking with backlog and release management, guiding the team to predictable delivery. You will partner with cross-functional stakeholders to shape strategy and drive production readiness. This is a chance to influence secure, automated delivery at scale within a mission-driven, collaborative culture.

Pay / Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

Responsibilities

• Partner with Portal Team Owner to define strategy and growth for the service
• Lead backlog refinement and ensure items are well-defined and ready for delivery
• Create and refine user stories, acceptance criteria, tasks, and dependencies
• Prioritize engineering work with product owners, delivery managers, architects, security, and operations
• Provide hands-on DevOps engineering across AWS, CI/CD, Linux, networking, and identity components
• Manage delivery plans, track progress, identify risks, and support milestone delivery
• Own release management activities including planning, environment readiness, deployment, rollback, and stakeholder comms
• Ensure complete production handover to BAU with docs, processes, monitoring, issues, and escalation paths
• Support incident investigation, problem management, and service improvement as needed
• Promote automation, security, resilience, and operational excellence across the portal platform
• Provide technical guidance, mentoring, and hands-on troubleshooting

Key requirements

• Strong knowledge of identity management concepts, access control, authentication/authorization, and secure lifecycle management
• Experience with authentication flows and federation standards (SAML, OIDC)
• Hands-on experience with AWS services (EC2, EKS, CloudFront, RDS, AWS Transfer Family)
• Experience building and maintaining CI/CD pipelines using GitLab
• Strong Linux administration and troubleshooting skills
• Solid networking fundamentals (DNS, routing, firewalls, load balancing, TLS)
• Experience supporting cloud-hosted production services (monitoring, alerting, incident response, readiness)
• Ability to translate requirements into actionable engineering tasks and drive to release

• Effective communication with technical and non-technical stakeholders
• Leadership and mentoring of engineers
• Delivery planning and coordination
• AWS EC2, EKS, CloudFront, RDS, AWS Transfer Family
• GitLab CI/CD pipelines
• Linux administration and shell scripting