Senior Process & Customer Journey Lead (Remote)

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Description

ING is seeking a Senior Business Process Expert to lead the design and optimization of Business Banking customer journeys and operational processes.

You will work with cross-functional teams across Business, Operations, IT, Risk, Compliance and Legal to implement scalable, compliant solutions that improve customer experiences and drive value.

The role emphasizes end-to-end process improvement, data-driven decision making, and close collaboration with multiple stakeholders in a fast-paced, agile…

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