Senior Product Manager, Calls & Routing (AI-Driven)

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Description

Aircall is seeking a Senior Product Manager to own the Calls & Routing domain, shaping the strategy and roadmaps to ensure calls reach the right person through queues, IVRs and reliable routing.

You will partner with Engineering, Design, Data and Go-to-market to deliver customer and business impact with minimal oversight.

You’ll combine qualitative insights from admins, supervisors and agents with quantitative data to drive meaningful improvements, define success metrics, and push for J-18808-L…

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