Senior Product Manager - Digital Service Experience
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The Senior Product Manager - Digital Service Experience leads product strategy for our digital customer service ecosystem: contact center engagement, self-serve, field service management, and the platforms connecting customers, technicians, and agents throughout the service lifecycle.
This role owns the domain roadmap and blends strategic ownership with hands-on team leadership.
This is a player-coach role.
You'll set direction for a complex, multi-stakeholder domain while coaching your team to…
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