Senior Program Manager, Business Transformation & Enterprise Systems Implementation (Oracle Utilities)

Summary

Responsibilities

Key Responsibilities

Program Leadership & Governance

• Lead a large-scale enterprise transformation program involving Oracle CCS, WACS, and associated utility operational systems.
• Establish and maintain program governance, steering committees, executive reporting, risk management, issue resolution, and decision-making processes.
• Develop and manage integrated program plans, budgets, resource allocations, dependencies, milestones, and critical path activities.
• Ensure alignment between business objectives, regulatory requirements, and technology implementation strategies.
• Drive accountability across cross-functional teams, vendors, system integrators, and business stakeholders.
• Manage multi-functional roles across business and technical workstreams.

Business Transformation & Process Improvement

• Strong business acumen and experience in utility transformation.
• Lead end-to-end business process redesign efforts to improve operational efficiency, customer experience, service delivery, billing accuracy, and regulatory compliance.
• Facilitate workshops to assess current-state processes and define future-state operating models.
• Identify opportunities for automation, standardization, optimization, and process simplification.
• Develop business cases, value realization frameworks, and KPI measurement programs.
• Ensure organizational readiness through change management, communications, and stakeholder engagement activities.

Systems Implementation Leadership

• In conjunction with IT PMO, oversee implementation and integration of Oracle CCS/CC&B, WACS, and related enterprise applications.
• Coordinate business requirements gathering, solution design, testing, data conversion, training, cutover planning, and production deployment.
• Collaborate with Enterprise Architecture, Infrastructure, Cybersecurity, Data, and Application teams to ensure successful delivery.
• Manage system integrators, software vendors, and consulting partners to achieve contractual and project objectives.
• Ensure adoption of industry best practices for utility customer service, billing, work management, and operational processes.

Stakeholder Management

• Serve as the primary liaison between executive leadership, business units, IT leadership, regulators, and external partners.
• Present program status, risks, financial performance, and key decisions to executive steering committees.
• Build strong relationships with customer service, operations, finance, regulatory, field services, and technology organizations.
• Drive enterprise-wide alignment and consensus among diverse stakeholder groups.

Risk & Financial Management

• Manage program budgets that may exceed several million dollars.
• Develop and maintain risk mitigation plans, issue logs, and contingency strategies.
• Monitor program financial performance and ensure delivery within approved budget parameters.
• Track benefits realization and business outcomes throughout the program lifecycle.

Requirements

Required Qualifications

Education

• Bachelor's degree in Business, Information Technology, Project Management, or related discipline.
• Master's Degree preferred (MBA, MIS or similar).

Experience

• 10+ years of progressive experience leading large-scale business and technology transformation initiatives.
• 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.
• Demonstrated experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams.
• Experience leading business process improvement initiatives utilizing Lean, Six Sigma, Business Process Management (BPM), or similar methodologies.
• Experience managing third-party vendors, system integrators, and consulting organizations.

Desired Certifications

• Project Management Professional (PMP)
• Lean Six Sigma Green Belt or Black Belt
• Prosci Change Management Certification

Candidates with understanding of the following will be preferred:

This role is ideal for a transformational leader who can bridge business operations, utility processes, and enterprise technology implementation to deliver sustainable organizational outcomes. Candidates with understanding of the following will be preferred:

• Customer service operations
• Billing and collections
• Meter-to-cash processes
• Work and asset management
• Regulatory compliance requirements
• Field service operations
• Emergency response processes
• Utility customer experience

Skills

• project management
• business transformation
• process improvement