Senior Specialist, Service Delivery
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Description Federated Co-operatives Limited (FCL) is hiring a Senior Specialist, Service Quality on a permanent basis on our Technology team.
This position is a remote opportunity and will be based in anywhere across Canada .
The Senior Specialist, Service Quality provides expert oversight of service performance, quality assurance, knowledge management, and training, ensuring consistent, high-quality service delivery across FCL and its service partners.
The role uses data-driven insights to ide…
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