Service Assurance Shift Engineer

The Role Reporting to and working closely with a Service Assurance Shift Leader, the Shift Engineer is responsible for the completion of defined tasks and processes in relation to the Service Assurance team’s objectives; primarily, the proactive management of technology-based solutions using output from monitoring systems to identify incidents, triage and maintain service.

Key

Responsibilities

Respond to alerts within target response time Maintain 24 hour support cover for Claranet’s Customers …