Service Desk Agent | Active | Ashburn, VA
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Full-time Description Ares Enterprise is seeking customer-focused Service Desk Agents (Tier I) to provide front-line technical support to U.S.
Patent and Trademark Office employees and contractors.
The Service Desk Agent will serve as the initial point of contact for users experiencing hardware, software, account, connectivity, and application-related issues.
The successful candidate will receive and respond to customer inquiries through telephone, email, voicemail, chat, Microsoft Teams, and s…
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