Service Desk Analyst

Job Description Job Summary \n Provide first-level IT support for hardware, software, network, and application issues.

Manage incidents, service requests, user accounts, and ensure timely resolution while delivering excellent customer service. \n \n Key

Responsibilities

\n \n Provide technical support via phone, email, chat, and remote tools. \n Troubleshoot hardware, software, Windows OS, and network issues. \n Log, track, and resolve tickets using ITSM tools. \n Manage user accounts, access r…