Service Desk Analyst

At Punch we're aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring that each individual experiences growth, recognition and fulfilment in their roles. This job description sets out what we need from you to be successful and what you can expect in return.

Our Values and Culture are important to us.

Thriving Together Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.

Doing Well by Doing Good It's not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.

Pride in Our Stride Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.

Delighting Every Guest We're passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.

Job Description

Service Desk Analyst

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As a Service Desk Analyst my core purpose is to:

Working with our awesome IT team, this role provides first-line technical support to the Punch business. The role delivers first-class customer service through clear communication, while receiving, prioritising, documenting, and resolving end-user support requests in line with Punch processes and standards. The role also supports a range of business