Service Desk Analyst
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More Help Desk Specialist jobs →Description
Description Under general supervision, the position is responsible for the ongoing support of internal and external end users.
The incumbent is also responsible for responding to service requests and incidents, capturing event information, providing troubleshooting, and forwarding more complex and specialized incidents to relevant teams within the enterprise.
The incumbent is also responsible for managing and participating in select Service Desk projects.
Tracks and evaluates personal service m…
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