Service Desk Europeo

YOUR NEW COMPANY

Kirey is one of the leading European groups operating in technology consulting and system integration, with a distinctive positioning in the field of data-driven innovation. Through a comprehensive portfolio of solutions including Data & AI, Cloud, Software Development, Cybersecurity, Infrastructure & Automation, and Monitoring, Kirey transforms data complexity into intuitive and accessible solutions, helping its clients achieve their business objectives.

Headquartered in Italy, with an established international presence and nearly 1,500 employees, Kirey has delivered more than 10,000 projects for leading clients across the Insurance, Banking, Manufacturing, Retail, Public Administration, and Services & Energy sectors. At the heart of all this are our people, who at Kirey have the opportunity to fully express their talent and play an active role in the company's value chain. This is supported by continuous investment in training and skills development, the promotion of innovation and creativity, and a strong focus on inclusion and diversity.

YOUR ROLE

We are looking for a European Service Desk Specialist to join our team and provide operational support, monitoring, and incident management in a mission-critical and international environment.

The successful candidate will work within a European team, contributing to service continuity by monitoring activities, managing alerts and incidents, and ensuring compliance with operational procedures and SLAs.

The position is ideal for someone with solid technical foundations, a proactive approach, and a strong interest in learning new technologies and tools through a structured training and on-the-job training path.

RESPONIBILITIES

• Monitor systems, applications, and services through dashboards and operational tools.
• Manage and monitor alerts, events, and anomalies, promptly identifying potential issues.
• Log, classify, and manage incidents through ticketing and incident management tools.
• Analyze operational issues and escalate them to the appropriate technical teams when necessary.
• Monitor compliance with SLAs and operational procedures.
• Perform first-level troubleshooting and system checks.
• Support basic management and administration activities on Linux environments.
• Review and analyze logs and technical information to identify the root cause of potential anomalies.
• Ensure proper handover between different shifts, maintaining service continuity.
• Collaborate with technical teams and international stakeholders in managing operational activities.
• Follow established operational procedures and predefined automation activities.

• Participate in training on technologies and tools specific to the operational environment.

  REQUIREMENTS

• Initial or previous experience in Service Desk, Operations, Monitoring, or Incident Management activities.
• Knowledge of the main incident management processes and SLAs.
• Familiarity with ticketing and incident tracking tools.
• Experience monitoring alerts and events through operational dashboards.
• Basic knowledge of Linux systems, including the ability to use the command line and perform system checks.
• Good analytical and problem-solving skills.
• Ability to work in a team and collaborate effectively during handover activities.
• Ability to manage priorities in a dynamic operational environment.
• Good knowledge of English, required to work in a European and international environment.

• Willingness to work on shifts.

  NICE TO HAVE

• Knowledge of IBM Mainframe / z/OS environments.
• Familiarity with 3270 terminal navigation and job monitoring activities.
• Basic knowledge of databases and SQL.
• Experience analyzing logs through ELK or similar tools.
• Knowledge of or exposure to automation tools such as Ansible.
• Experience in international or mission-critical environments.

Skills related to Mainframe, ELK, Ansible, and the specific tools used in the operational environment can be developed through training and on-the-job learning.

SHIFT AVAILABILITY – MANDATORY REQUIREMENT

The position requires availability to work according to a shift system:

• Morning shift: 06:30 – 14:30
• Afternoon shift: 13:00 – 21:00

The shifts include a 1 hour and 30 minute overlap, aimed at ensuring a proper handover and service continuity.

Availability to work both shifts is a mandatory requirement for the position.

WHO WE ARE LOOKING FOR

We are looking for a reliable, proactive, and learning-oriented person who is able to work in a dynamic and structured operational environment.

The ideal candidate has strong analytical and problem-solving skills, pays close attention to service quality, and is able to collaborate effectively with colleagues and stakeholders in an international environment.

Flexibility, a strong sense of responsibility, the ability to manage priorities, and a strong motivation to progressively develop technical skills complete the profile.

WHAT WE OFFER

The proposed salary is a gross annual salary (RAL) between €35,000 and €38,000, depending on the candidate's skills and professional experience.

IN ADDITION, WE OFFER

• Complex and innovative projects
• A dynamic and merit-based environment
• Teamwork based on Agile methodologies
• Professional growth and career development opportunities
• Training courses and certifications
• Welfare & Benefits package

• Smart working or genuine full remote work ❗ with flexible working hours

  JOIN US

Work location: ROME, Italy

We have a Hybrid Work strategy designed to leverage the opportunities that remote work offers both employees and the Company. Our approach to the working environment reflects the belief that an employee's impact, contribution, and results are more important than their physical location.

Kirey supports diversity in its working environment. All applications for open positions are welcome and will be considered based on merit.

Your data will be processed for personnel selection purposes (execution of pre-contractual measures) by parties, including external parties, involved in the selection process of the Data Controller, Kirey S.r.l., with registered office at Viale Francesco Restelli, 5 - 20124 Milan, represented by its pro tempore Legal Representative, and/or by other companies subject to its control and coordination.

You may contact Kirey at [email protected] to exercise your rights under Articles 15–22 of the GDPR, including the right to lodge a complaint with the Italian Data Protection Authority (Garante Privacy).

The data will be retained for a maximum of 24 months (unless interrupted or suspended by relevant events) and, in any case, will not be disclosed.

The complete privacy notice pursuant to Article 13 of the GDPR is available through the link provided in the original job description or upon request at [email protected].