Service Desk Manager - Cloud Contact Center, ITIL4, ServiceNow, Jira

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Maximus is currently seeking a Service Desk Manager.

This is a remote position.

Essential Duties and

Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
Oversee Help Desk "User Complaint Process."
Develop and maintain formal procedures for consistency and increased productivity.
Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
Develop and maint…

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