Service Desk Team Leader with Dutch

Responsibilities

Lead, support and coach a Level 1 Service Desk team delivering multilingual IT support.

Provide hands-on technical guidance to Service Desk Analysts and support them in resolving incidents and service requests.

Own and manage escalations, including cases that require broader IT expertise and confident stakeholder communication.

Step in to handle end-user contacts via phone, email, chat or web channels when operational demand requires it (e.g., peak hours).

Coordinate daily wor…