Service Desk Technician (Carlisle Barracks)

Our Service Desk technicians provide Tier 1/2 maintenance and support for computers and peripherals via phone, onsite and remote support. Service Desk tech’s duties include creating, editing and resolving helpdesk tickets via the Army Enterprise Service Management Platform (AESMP) Service Now ticketing system; imaging, deploying and troubleshooting Windows 11 systems and software to include MS Office 365. Support is for laptops/desktops/MS Surface Pros in a mix Dell/HP environment. Support devices on multiple government networks. Provide basic troubleshooting to printers, multi-function devices and VoIP phones.