Service Desk Technician - Level 2

Job Description Summary \n The Level 2 Service Desk Technician is a mid-level technical role responsible for resolving escalated support issues, handling more complex troubleshooting, and supporting Level 1 technicians.

This role focuses on problem resolution, root cause identification, and maintaining service quality by following established processes and escalation standards.

Level 2 technicians are expected to work independently on complex issues while knowing when to escalate to the Network…