Service Management Specialist (f/m/d)

WHAT WE ARE LOOKING FOR YOUR FUTURE TASK We rely on your expertise to support and continuously improve IT service management processes across GETEC.

You coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners.

Monitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.

You support incident, problem, change, request, and major incident management processes to ensure stab…