Service Manager
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SERVICE MANAGER Financial Services Client | London (Hybrid, 3 days in office) | Permanent THE ROLE Lead service management for a critical financial services organization.
Own incident escalation, problem management, and vendor governance across high-volume trading systems.
KEY
RESPONSIBILITIES
Act as senior escalation point for incidents and major incident management Lead root cause analysis, trend analysis, and process improvements Design service measures, SLAs, and monthly reporting Manage th…
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