Service & Operations Strategy Leader (Hybrid)
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Description
We are seeking a strategic, collaborative, and innovative leader to drive Service & Operational Strategy for Financial Protection and Retirement Solutions (FPRS).
In this role, you will report to the Head of Operational Solutions, and will help shape the roadmap and vision for new business and inforce service, across operations and contact center functions, with a focus on improving customer experience, scalability, and efficiency.
This role will identify and advance opportunities across automa…
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