ServiceDesk Engineer
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Description
ServiceDesk Engineer
Required Skills & Experience
Core Desktop Technologies
- 8+ years of End User Computing (EUC) and Desktop Support experience.
- Strong expertise supporting:
- Windows 10/11
- macOS
- Microsoft 365
Endpoint Computing Technologies
- Virtual Desktop Infrastructure (VDI)
- Endpoint Management
- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory
- Entra ID (Azure AD)
- Group Policy Administration
Virtual Desktop Technologies
- Azure Virtual Desktop (AVD)
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
Application Support
- Microsoft Office 365
- Outlook
- Teams
- VPN Clients
- Enterprise Business Applications
- Browser and Plugin Support
Infrastructure Knowledge
- Wi-Fi Connectivity
- LAN/WAN Fundamentals
- DNS and DHCP Basics
- Printing Services
- Authentication and Access Management
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