ServiceNow Developer

What we achieve together

• In this role, you actively shape the further development and stable operation of the central ServiceNow platform of the Vaillant Group.
• You develop, configure, and optimize ServiceNow applications and processes with a clear focus on developer activities.
• You work with modules such as ITSM, ITOM, CMDB as well as Hardware and Software Asset Management (HAM/SAM).
• In addition, you design and implement automations, workflows, and business logic to sustainably reduce manual effort.
• You realize integrations with connected systems (e.g. infrastructure, monitoring, or asset systems) using REST APIs and web services.
• You support the continuous development and quality assurance of the CMDB, including data models, relationships, and governance.
• You closely collaborate with international IT teams, architects, and business departments to translate technical requirements into robust solutions.
• You support platform upgrades, releases, and continuous improvements of the ServiceNow environment.

What makes us successful together

• Qualification: You have successfully completed vocational training or a degree in computer science, business informatics, or a comparable qualification.
• Experience: You bring several years of experience as a ServiceNow Developer or ServiceNow Specialist.
• Expertise and skills: Strong knowledge in at least one of the following areas: ITSM, ITOM, CMDB, HAM, or SAM; Solid experience in ServiceNow development using JavaScript (e.g. Script Includes, Business Rules, Client Scripts, Flow Designer); Experience with REST APIs, integrations, and automation solutions.
• IT understanding: You have a good understanding of ITIL processes and IT service management concepts.
• Way of working: You work independently, in a structured and solution‑oriented manner, and feel comfortable in agile and international teams.
• Personality: You combine analytical thinking with a hands‑on mentality, are team‑oriented, and show a high level of initiative.
• Languages: You speak very good English; knowledge of German is an advantage.

What you can count on

• Flexible work model: adjustable starting times (7:30 – 9:00AM), hybrid work 70/30, and up to 30 days of remote work from abroad from selected countries.
• Health & Wellness support: private medical care (Medicover), sports card subsidy (Multisport), group insurance (Warta), and ergonomic office spaces.
• Time off & balance: additional paid 2 days off and subsidies for recreation.
• Financial perks: up to 30% discount on company products, support for commuting and eyewear.
• Growth & Development: access to internal training, mentoring programs, self-learning platform for languages (eTutor) and international projects.
• Culture & Community: company events, family friendly activities, and open opportunities within Vaillant Group.