ServiceNow Knowledge & Quality Officer (m/w/d)
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Job Description We are looking for a ServiceNow Knowledge & Quality Officer to strengthen our Helpdesk organisation.
In this versatile role, you will drive different topics, mainly related to Knowledge Management, Operational Quality and User Satisfaction, reporting directly to the Head of Helpdesk and Workplace Services.
Your
responsibilities
; Knowledge Management : Own and maintain the ServiceNow Knowledge Create, review and improve knowledge articles, troubleshooting guides and procedures.
E…
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