Software Support Manager

Salary: £54,000 - 94,000 per year

Requirements

Minimum 3–5 years experience in a bespoke software support or service desk environment, including 2nd line support.

Relevant experience in a support team leadership or management role.

Proven experience managing SLAs, ticket queues and escalation processes.

Working knowledge of the Microsoft product suite, with a focus on Azure cloud environments.

Experience with ticketing/service desk platforms (e.g.

Halo, Monday.com).

Experience supporting DevOp…