Specialist - Direct Bill
Posted Oct 4, 2026 · 19h ago
- Location
- Grand Rapids, Michigan, United States
- Employment
- Contract, Full Time
- Seniority
- Staff
- Category
- Finance
- Listing language
- English
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Responsibilities
Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, taking ownership of complex issues, ensuring timely resolution, and providing clear communication across all stakeholders.
Drive process consistency and improvement by analyzing recurring issues, coordinating with offshore leads, sharing best practices, and supporting training/documentation to reduce future escalations and strengthen overall service delivery.
Assist in the developme…
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