Supervisor, Customer Service
Posted Oct 4, 2026 · 16h ago
- Location
- Frankfort, Kentucky, United States
- Occupation
- Customer Support Specialist
- Category
- Customer Support
- Listing language
- English
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Job Description Manages a team on resolving incoming service requests and manages the operation of customer service delivery, serving as point of escalation for difficult customer inquiries.
Monitors the incident management process within a team to address gaps in incident resolution.
Reviews and ensures resolution of escalated service issues and proactively identifies recurring and potential issues.
Manages cross-functional collaboration with other technical leadership teams to resolve complex…
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