Supervisor, Digital Resolution Team
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Imagine360 is seeking a Supervisor, Digital Resolution Team to join the team!
The Supervisor, Member Escalations &
Benefits
Correspondence is responsible for overseeing escalated member issues and supervising staff who manage written benefit-related inquiries.
This role ensures timely , accurate , and high ‑ quality responses to both escalated call situations and
benefits
correspondence while maintaining white ‑ glove service standards.
The Supervisor provides daily guidance, coaching, quality …
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