systems administrator lead - Infrastructure & Engineering Operations

Now Brewing – Systems Administrator Lead! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Systems Administrator Lead provides leadership and technical direction for day-to-day infrastructure operations, projects, escalations, and continuous improvement initiatives. This role serves as a key connection point between technical teams, business partners, and customers, ensuring reliable service delivery while driving issues through resolution and identifying opportunities to improve processes and operational effectiveness. Success in this position requires strong communication, customer service, and collaboration skills, along with the ability to build trusted partnerships, coordinate across teams, and lead technical efforts in a fast-paced environment.

As a Systems Administrator Lead, you will...

• Lead day-to-day systems administration operations, including technical projects, escalations, incident resolution, and infrastructure support to maintain reliable and effective services.

• Drive continuous improvement by identifying opportunities to strengthen processes, improve system reliability, reduce operational friction, and enhance the customer experience.

• Build strong cross-functional partnerships through clear communication, collaboration, and a customer-focused approach, serving as a trusted technical resource for teams, partners, and stakeholder