systems analyst II -Recruiting & Onboarding

Now Brewing – Recruiting and Onboarding-System Analyst Sr! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Recruiting and Onboarding team is looking for a System Analyst Sr, with a product and growth mindset, excellent communications skills and customer service. Our team is responsible for the tools, capabilities, and processes for Recruiting and Onboarding for all our Partners (employees) at Starbucks. In this role, this partner will own continuous improvement initiatives for the technology supporting recruiting and onboarding with cross-functional teams and vendors to deliver innovative and data driven technology solutions and insights, with a focus on elevating the user experience.

As a Systems Analyst Sr., you will…

• Solution Design and Deliver\: Recruiting and Onboarding programs and processes leveraging SAP Success Factors offerings (Recruiting, and Onboarding) and SmartRecruiters. You will Gathers, analyzes, and documents solution requirements. Facilitates user story creation and backlog grooming in an agile delivery environment.
• System Configuration & Testing\: You will be responsible to Perform application configuration in support of solution delivery, provide consulting to development team in agile design/development of custom solutions, support solution testing efforts by developing test plans, preparing test environments, coordinating/performing the test execution, and reviewing test results
• Production Support\: You will provide global, after-hours support for critical systems by managing and resolving high-priority incidents within SLA. Coordinate issue resolution with internal teams and external vendors, perform root cause analysis to build system expertise, and ensure clear communication with stakeholders. Develop and maintain system documentation, SOPs, and training materials.
• Leadership\: You will Works independently with minimal supervision, escalating issues appropriately when needed. Partner effectively with business and operations teams to respond quickly and thoroughly to requests, contribute thoughtful inputs in team discussions, and will lead small design or work streams.