Systems Engineer II

Job Description

What You Will Do

* This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, and ticket entry. * Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems. * New hire setup and orientation. * Assign username, password, and access right permissions for the computer systems and applications. * Identify , research, and resolve technical problems * Main…