SYSTEMS SUPPORT ANALYST

Job Description

This full-time position is a member of the IT department and works under the direction of the IT Systems Supervisor. This position will provide systems support by analyzing user requirements, procedures, and problems; and will also facilitates training for effective use of systems software. Essential duties include:

• Provides staff and users with assistance solving system related issues.
• Tests, maintains, and monitors software applications and systems, including coordinating system updates.
• Confers with clients regarding new or existing system functionality to ensure continued advancement of system processes.
• Creates ad hoc extracts and reports to research issues, ensure data integrity, and assist with customer needs.
• Consults with management to ensure agreement on system principles.
• Expands or modifies processes and procedures to serve new purposes or improve workflow.
• Interviews or surveys workers, observes job performance or performs the job to determine what information is processed and how it is processed.
• Communicates regularly with software providers regarding system issues, upgrades, and functional anomalies.
• Trains staff and users to work with computer systems and programs.
• Develop and maintain accurate documentation for system applications.
• Provide backup of job functions for members of the billing team when necessary.

Skills and other attributes:

• Requires knowledge of computer hardware and software, including applications and report writing.
• Requires the ability to identify complex problems and review related information to develop/evaluate options and implement solutions.
• Must be able to use logic and reason to identify alternative solutions or approaches to problems. This individual must be able to work independently, communicate well, understand the needs of others, and problem-solve with a positive attitude.

Required Qualifications:

• Bachelor’s degree in information technology or a related field.

Preferred Qualifications:

• Three (3) years of experience in applied information technology.
• One (1) year of utility experience.