Team Lead
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The Team Lead’s primary role is supporting and improving the performance of our OnCALLogist team, while also continuing stellar performance as on OnCALLogist during regularly scheduled agent shifts.
Reporting Relationships Position Reports to: Call Center Manager Positions Supervised: OnCALLogists/BDC Representatives Primary Duties and
Responsibilities
Understand and practice Call Control’s Core Values and Mission.
Understand Call Control’s Key Performance Indicators (KPIs) and their scope of i…
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