Team Leader - Customer Contact Operations
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Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience?
We're looking for a Team Leader - Customer Contact Operations( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists.
You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality serv…
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