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Tech CSM – AI SaaS for UK SMBs

Description

fonio is seeking a Technical Customer Success Manager for the UK market to manage SMB customers from signing through retention and expansion.

You will build trusted relationships, drive value realization, and coordinate onboarding and advanced setups with engineering support.

You will run proactive check-ins, surface new use cases for AI agents, and work with a defined playbook while testing your own initiatives.

Willingness to relocate to Vienna for 1–2 months is required.

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