Technical Application Specialist
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Description
Duties &
Responsibilities
Confer with customers by phone, email, or chat to diagnose technical, application, system, and finance-related issues; troubleshoot, test, and document solutions; and escalate issues when necessary.
Follow established procedures to troubleshoot client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
Investigate issues involving ERP financial functionality, accounting proce…
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