Technical Architect (Cloud Contact Center ) | BDS Poland @ Deloitte
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What you bring: 3-5 years of experience in contact center technologies and solution architecture Expertise in CCaaS platforms (Amazon Connect, Genesys, or similar) Knowledge of WFM, ticketing systems, and AI integrations Strong understanding of cloud services , preferably AWS Experience with DevOps practices and tools (Terraform, CloudFormation, CI/CD pipelines) Excellent problem-solving, communication, and stakeholder management skills Excellent English language skills are a must!
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