Technical Lead – IT Service Management

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As a Technical Lead – IT Service Management (ITSM), you will Lead the implementation of IT Service Management (ITSM) service delivery models.

Develop, implement, and manage governance frameworks to ensure effective service delivery.

Prepare and maintain RACI (Responsible, Accountable, Consulted, and Informed) matrices to define roles and

Oversee migration and integration activities, ensuring smooth implementation and minimal disruption to services.

Collaborate with stakeholder…

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