Technical Support Engineer - Customer Support (all genders)

Job Description Investigate technical issues reported by enterprise customers - analyse symptoms, form hypotheses, follow the evidence to root cause Use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across distributed services Read code across multiple repositories to verify hypotheses and trace request flows.

Query databases when needed to confirm system state and reproduce issues Manage tickets through their full lifecycle, from intake to resolution, acr…