Technical Support Representative 2
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Job Description This role provides remote technical support for HVAC, building automation, and energy management systems by monitoring alarms, troubleshooting issues, and guiding customers through resolutions.
You will handle incoming requests via phone, email, chat, and alarm monitoring tools, ensuring timely issue resolution, accurate documentation, and appropriate escalation when needed.
The position requires strong analytical thinking, clear communication, and the ability to work independen…
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