Technical Support Specialist

WHAT THIS JOB IS
Dune's consultants spend much of the day on video calls with clients abroad, and a broken headset, a locked account or a slow VPN can cost a meeting. Dune is hiring a Technical Support Specialist to keep the team's laptops, accounts and meeting tools working. The position is full-time and remote from anywhere in the United States.
THE WORK ITSELF

1. Answer support requests by chat, phone and remote session
2. Set up and ship laptops with security settings and backups in place
3. Manage Microsoft 365 accounts, licenses and multi-factor sign-in
4. Troubleshoot Teams, Zoom and VPN problems
5. Keep the hardware and software inventory current
6. Write short guides for the questions that come up most

WHAT WE'RE LOOKING FOR

1. Some experience in technical support, help desk or desktop support, including internships
2. Windows and macOS troubleshooting
3. Basic Microsoft 365 administration
4. CompTIA A+ or a Microsoft certification (bonus)
5. Experience supporting remote workers (bonus)
6. Intune or another device management tool (bonus)

WHAT'S IN IT FOR YOU

• Permanent full-time job, fully remote within the United States
• Health plans (medical, dental, vision) starting in month one
• Retirement savings in a 401(k), matched by Dune
• Paid time off and sick leave, plus the federal holidays
• Yearly training budget
• A laptop and a stipend to set up your home office

Dune works with companies that are new to the American market: who to sell to first, which distributor to trust, what has to be in place before the first order ships. Our office is in Las Vegas.
Dune Strategy provides equal employment opportunity. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.
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