Technical Support Specialist I

The Technical Support Specialist is responsible for troubleshooting technical issues with SATO products directly with customers and providing timely feedback to both Pre-Sales and Post-Sales teams.

· Associate’s degree in electrical engineering or computer science, or equivalent work experience required.

· CompTIA A+ and Network+ certifications are not required but are recommended.

· 1-3 years of customer service or technical support experience

· Ability to understand and troubleshoot thermal transfer printer mechanical and electronic systems is necessary.

· Knowledge of Windows Operating System and MS Office products: Word, PowerPoint, and Excel

· Understanding basic computer networking concepts (TCP/IP, OSI model, etc.)

· Experience with attaching peripherals (printers, scanners, etc.), using multiple communication protocols (parallel, serial, USB, LAN)

· Experience with a help desk ticketing system (Zendesk, ServiceNow, etc.) and remote desktop applications is greatly desirable.

· Experience in using test equipment such as protocol analyzers, multimeters, and oscilloscopes, as well as basic knowledge of electronics.

· Attention to detail, punctuality, and excellent customer service are requirements to be successful in this position.