Technical Writer

About the role

As a Technical Writer on the Technical Content team within Technical Services, you'll play a key role in creating and maintaining product documentation for Vasion's Intelligent Print Automation platform. Working closely with Product and Product Marketing teams, you'll create online documentation and learning resources that help customers successfully configure and use Vasion products.

This job requires a hands-on understanding of product features and operational details, a clear understanding of the customer, and the ability to convey this knowledge in a clear and precise way.

What you'll do

• Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process
• Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs
• Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes
• Perform topic-based authoring and single-source publishing using the firm’s content management system (CMS)
• Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation
• Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals
• Work with product managers and developers to create customer-facing release notes
• Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features
• Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content
• Contribute to and follow Vasion’s evolving design and style guides, especially aspects that cover technical/feature terminology
• Assist with other external-facing technical writing and editing projects as needed

Qualifications

• Minimum of 2-3 years of experience as a tech writer in a software development environment
• Minimum of Associate Degree in a technical field, analysis, or technical writing
• Understands client-server models, SaaS, and standard network protocols
• Superior written and verbal communication skills, including a keen eye for detail
• Proven ability to quickly understand and unpack complex technical concepts
• Exemplary critical thinking and analytical skills; asks probing questions
• History of working collaboratively in a team setting, with strong interpersonal skills
• Experience with MadCap Flare, MadCap Capture, and MadCap Central (preferred)
• Video capture and editing experience (preferred)
• Familiar with Jira/Confluence (preferred)
• Familiar with Intercom or similar in-software help system (preferred)

Benefits

• Flexible work environment
• Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company match and immediate vesting
• Financial wellness education
• Company-contributed HSA
• On-site perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.

Our Core Values

Vasion looks for people who will exemplify its four core values and are driven to become:

• Disruptive Visionaries: Our customers are the heroes, and our role is to be a guide on their journey, truly listening and identifying the needs and wants of our customers.
• Relationship Builders: We treat people as people, building strong relationships through empathy, compassion, and honest communication.
• Candor Seekers: Candid conversations are critical to achieving objectives, and we nurture a culture of caring personally and challenging directly.
• Action Owners: Every employee takes ownership of any failures and develops a plan to win, no matter their tenure or circumstance.

More about Vasion

Visit https://www.vasion.com to learn more about Vasion.

Additional Information

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.