TikTok Shop - Customer Experience & Product Program Manager

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Description

Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators.

In this role, you will identify opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data, and translate insights into product and process improvements.

Partner cross-functionally with Product, Engineering, Design, and Operations teams to d…

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