Transition Co-ordinator

Job Description Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities Provision of customer service through various communication channels including chat, email and phone.

Execution of customer service

requirements

to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.

Collaboration with teams across the bank to align and integrate customer care processes.

Identifica…