UBS Card Center - IT Service Management Engineer 100% (f/m/d)

Switzerland - Zürich Information Technology (IT) Personal & Corporate Banking Key

responsibilities

- analyze and capture customer

requirements

• , ensuring a clear understanding of ITSM needs
• design and implement custom workflows in BMC Helix ITSM, including process automation
• develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management
• perform system configurations, customizations, and enhancements to meet business needs
• work with cross-f…