Voxco Programmer

About Us:

At ReconMR | Siena Research Institute - we help some of the world’s most prominent companies and organizations navigate their most pressing challenges. We conduct professional market research that provide critical insights for organizations across a wide range of industries. Our work supports decision-making on important topics that help shape policies, services, and public understanding. Join a collaborative team where your work directly contributes to meaningful research.

The Voxco Programmer is responsible for programming, testing, launching, and maintaining market research surveys across multiple data-collection methodologies, including CATI/telephone, web, and mixed-mode studies. This role works closely with Project Management, Operations, Quality Assurance, and other internal teams to ensure surveys are programmed accurately and meet client specifications, project timelines, and data-quality requirements.

Key Responsibilities

• Program and configure surveys using Voxco, including CATI/telephone and web-based research studies.
• Program complex skip patterns, branching, quotas, randomization, rotations, calculations, and other survey logic.
• Set up and manage sample files, respondent variables, dispositions, quotas, and calling rules for telephone research projects.
• Configure CATI projects multi-mode, and web, including dialing parameters, interviewer screens, call outcomes, appointment/callback settings, and related fieldwork requirements.
• Program multi-language surveys and ensure language versions maintain consistent logic and functionality.
• Conduct thorough testing and quality-control checks before project launch.
• Troubleshoot programming, data-collection, and survey-flow issues during live fieldwork and implement corrections promptly.
• Make questionnaire and programming updates throughout the project while maintaining version control and minimizing disruption to active fieldwork.
• Work closely with Project Managers to confirm project specifications, timelines, programming requirements, and launch readiness.
• Coordinate with Call Center Operations and QA teams to ensure interviewer-facing surveys are clear, accurate, and functioning properly.
• Support online survey invitations and respondent access requirements when applicable.
• Prepare, review, and manage survey data exports and ensure collected data is accurately captured and coded.
• Maintain detailed documentation of programming specifications, revisions, testing, and project configurations.
• Manage multiple survey programming projects simultaneously while meeting established deadlines.
• Provide technical support and troubleshooting for active projects, including time-sensitive issues that may arise during fieldwork.

Qualifications

• Experience programming surveys in Voxco or a comparable market research survey platform.
• Experience with CATI/telephone survey programming strongly preferred.
• Understanding of market research data-collection methodologies and survey design.
• Strong knowledge of survey logic, skip patterns, quotas, validation, randomization, and data structures.
• Experience working with sample files and survey data exports.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and commitment to quality assurance.
• Ability to manage multiple projects and competing deadlines in a fast-paced environment.
• Strong communication skills and ability to work collaboratively with Project Management, Operations, QA, and other internal teams.
• Experience with web and mixed-mode research projects is a plus.
• Familiarity with scripting, JavaScript, HTML/CSS, APIs, SPSS, SQL, or other programming technologies is a plus.
• Experience with MS365 office suite preferred.
• Previous experience working for a market research, survey research, healthcare research, or data-collection organization is preferred.

Benefits

• This is a salaried position with the immediate opportunity to work remotely within the U.S.
• Paid Time Off, Holiday Pay, and Affordable Healthcare options available.

Position Expectations

The ideal candidate is highly detail-oriented, organized, responsive, and able to take ownership of survey programming from initial setup through project completion. The programmer should be comfortable working directly with Project Managers to identify potential questionnaire or programming issues, recommend solutions, and ensure projects are thoroughly tested before going live.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information. We are committed to equal opportunity for individuals with disabilities and protected veterans.