Windows Administrator

Responsible for the complete customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of Customer Service & Support (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Required Qualifications:

English Language: fluent in reading, writing, and speaking
Technical skills and hands on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity protection, Conditional Access, Identity Management, O365 Identity, Azure MFA
Technical experience and knowledge working in Azure technical support or equivalent technology
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Experience in one or more of these areas desirable
Experience with Azure AD
Ability to work non-standard hours, weekends and public holidays if required

Preferred Qualifications:

2+ years prior product, technical support customer facing experience
Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting
OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies